Job seeker user guide

1. 1

   Unik Hands connects verified domestic staff with households and businesses in Nigeria: home care, childcare, cooking, driving, security, and maintenance and outdoor work. After you log in, your Home page shows what needs your attention, your wallet balance and your profile strength.

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   Every job seeker is checked before an employer can hire them: BVN, NIN, home address and two guarantors. When you are hired, your salary is paid every month into your Unik Hands wallet, and you can withdraw it to your own bank account.

3. 3

   You can use the web app on a computer or the Unik Hands app on your phone. Each chapter of this guide shows one task, step by step, with a short video.

1. 1

   Unik Hands connects verified domestic staff with households and businesses in Nigeria: home care, childcare, cooking, driving, security, and maintenance and outdoor work. After you log in, Home shows your job, your next interview and your applications.

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2. 2

   Every job seeker is checked before an employer can hire them: BVN, NIN, home address and two guarantors. When you are hired, your salary is paid every month into your Unik Hands wallet, and you can withdraw it to your own bank account.

3. 3

   You can use the Unik Hands app on your phone or the web app on a computer. Each chapter of this guide shows one task, step by step, with a short video.

Back to the contents

1. 1

   Click Sign up, then choose I want a Job.

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2. 2

   Fill in your name, email address, password and phone number, then your main skill, years of experience and state. Tick the box to accept the Terms & Conditions and Privacy Policy, then click Create My Profile.

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3. 3

   We email you a 6-digit code. Type it in and click Verify Account. If it has not arrived after a few minutes, click Resend Code.

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4. 4

   Your email is confirmed. Log in with your new email address and password.

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5. 5

   Your account is ready. You are asked to verify your account: click Start verification now, or Do it later and find it under Verification in the menu.

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1. 1

   Open the Unik Hands app, tap Get started, then choose I want a Job.

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2. 2

   Fill in your full name, email address, phone number and password, then your main skill and years of experience.

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   Choose your state and city, tick the box to accept the Terms & Conditions and Privacy Policy, then tap Create account.

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4. 4

   We email you a 6-digit code. Type it in to confirm your email address. If it has not arrived, tap Resend.

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5. 5

   You are logged in. Home shows the next steps: verify your identity and apply for jobs. Your wallet opens once your verification is approved.

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1. 1

   Go to the log in page, enter the email address and password you signed up with, and click Log In.

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2. 2

   Home shows what needs your attention first: queries from your employer, interview invitations and your applications. Your wallet balance and profile strength are on the right.

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   The menu on the left takes you to Find jobs, Applications, Interviews, Employment, Messages, your Wallet, Premium Staff, My profile, Verification, Queries and Settings.

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4. 4

   At the top right, the bell shows your notifications and the ? button opens help: WhatsApp support, the help assistant and this user guide.

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1. 1

   Tap Get started, then Log In. Enter your email address and password and tap Log in.

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   Home shows what needs your attention first: queries, interview invitations, your job and your applications.

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   The bar at the bottom takes you to Home, Jobs, Applied, Messages and Employment. A red badge means something new.

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   Tap the menu button at the top left for everything else: your wallet, saved jobs, interviews, queries, profile, verification and settings.

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   At the top right are your notifications, help and support, and the AI assistant.

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1. 1

   On the log in page, click Forgot password?

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   Enter the email address you signed up with and click Send Reset Code.

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   We email you a 6-digit code. Click Enter Reset Code.

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   Type the code, then your new password twice, and click Reset Password.

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   Your password is changed, and any device that was still logged in is logged out. Click Return to Login and log in with the new password.

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   On the log in screen, tap Forgot Password?

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   Enter the email address you signed up with and tap Send reset code.

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   We email you a 6-digit code. Type it in, then your new password twice, and tap Reset password.

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4. 4

   Your password is changed, and any device that was still logged in is logged out. Log in with the new password.

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1. 1

   Open Settings. Under Salary account, choose your bank and type your 10-digit account number. We check the account name with the bank for you. Click Save account.

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   Your salary account is saved. Employers pay your salary to your wallet, and this account is offered when you withdraw.

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   Under Transaction PIN, click Create PIN. Your PIN approves every withdrawal.

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   Enter your account password, choose a PIN of 4 to 6 digits, type it again to confirm, and click Save PIN.

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5. 5

   Your PIN is set. You can change it here at any time. Never share your PIN with anyone, including Unik Hands staff.

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   Open the menu and tap Settings. Under Financial settings you will find Bank Account and Transaction PIN.

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   Tap Bank Account, then Choose bank, and pick your bank from the list. You can search for it by name.

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   Type your 10-digit account number. We check the account name with the bank. Tap Update bank info.

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   Tap Transaction PIN. Enter your account password, choose a PIN of 4 to 6 digits, confirm it and tap Set PIN.

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5. 5

   Your bank account and PIN are saved. Never share your PIN with anyone, including Unik Hands staff.

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1. 1

   Click My profile in the menu. A complete profile gets you more interviews.

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   Add a clear, friendly photo of your face with Upload a photo (or Use camera). Then check your main skill, years of experience and the city where you want to work. Profile strength on the right shows what is still missing.

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   Under Work history, add the jobs you have done before, with the employer and dates. Click + Add another job for each one, then Save profile. Employers see this page when you apply.

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   Open the menu and tap My profile. You see your profile strength and what is still missing. Tap Edit profile. Premium Staff, further down, shows what the optional yearly plan includes.

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   Tap the camera button to add a clear photo of your face, and keep your phone number up to date.

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   Further down, add the bank account your salary should go to. To add your skills and work history, use My profile on the web app.

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1. 1

   Click Verification in the menu. First pay the one-time verification fee: click Pay Verification Fee and transfer the amount from any Nigerian bank to the account number shown. It covers your background checks.

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   Step 1, Basic details: enter your home address, date of birth, gender, main skill, years of experience and state, then click Save & Continue.

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   Step 2, Core identity: enter your 11-digit BVN and your NIN, and click Check BVN and Check NIN. The name on them must match your profile.

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   Step 3, Document uploads: upload your NIN slip, a proof of address such as a utility bill from the last 3 months, and a clear selfie.

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   Step 4, Guarantors: download the guarantor form, then add two people who know you well, such as a religious leader or a civil servant, with their signed forms.

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   Step 5, Phone verification: click Send code and enter the code we text to your phone.

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   Step 6: add any other documents that help, then submit. Our team checks everything. When you are verified, employers see a verified badge on your profile, and we open your 9PSB wallet and send you its account number.

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1. 1

   Open the menu and tap Identity verification. The steps are listed in order. Start with Verification Fee.

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   Pay the one-time fee by bank transfer to the account number shown, then tap I have made payment. It covers your background checks.

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   Tap Profile Details and enter your address, date of birth, gender, main skill, years of experience, state and city. Tap Save & continue.

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   The progress bar moves on. Tap BVN Verification next.

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   Enter your 11-digit BVN and tap Verify BVN.

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   Work through the rest of the list: NIN, NIN slip, utility bill, selfie, guarantors and phone number. Our team checks everything, and employers then see a verified badge on your profile.

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Back to the contents

1. 1

   Click Find jobs. Every open job shows the employer, the pay, the location and the type of work, whether it is live-in or live-out, and whether accommodation and feeding are included.

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   Search by job title, employer or city, or filter by location and schedule.

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   When you find a job you like, click Apply. Click the heart to save a job for later.

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   Check the job details and click Send application.

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   Your application is sent.

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   Follow your applications under Applications. Each one shows whether you are applied, shortlisted, interviewing or hired.

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   Tap Jobs in the bar at the bottom.

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   Search by job, employer or city, or filter by Location and Schedule. Tap the heart to save a job for later.

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   Tap a job to see its details.

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   Read about the job, including whether it is live-in or live-out and whether accommodation and feeding are included, then tap Apply.

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   The employer will see your profile and can invite you to an interview. Tap Apply to confirm.

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   Your application is sent. Follow it under Applied: each job shows whether you are applied, shortlisted, interviewing or hired.

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1. 1

   When an employer invites you to an interview, you get a notification. Click the bell to see it.

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   Open Interviews. Each invitation shows the job, the date and time, and whether it is in person or a video call. Click Accept to confirm, or Decline.

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   If the time does not work, click Ask for another time, say when suits you, and click Send.

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   Once you accept, the employer is told straight away. Your phone number stays hidden until you both agree. To share numbers, click Ask to share numbers.

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   Your request is sent. When the employer accepts, you can see each other's numbers.

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   When an employer invites you to an interview, you get a notification. Tap the bell, then the invitation.

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   Each invitation shows the job, the date and time, and whether it is in person or a video call. Tap Accept to confirm, or Decline.

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   If the time does not work, tap Ask for a new time, say when suits you, and tap Send request.

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   Once you accept, the employer is told straight away. Your phone number stays hidden until you both agree. To share numbers, tap Request contact.

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   Your request is sent. When the employer accepts, you can see each other's numbers.

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   Click Messages and pick a conversation. You can message employers you are interviewing with or working for.

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   Type your message and click Send.

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   The employer sees it straight away. A red badge tells you when someone has written to you.

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   Tap Messages in the bar at the bottom.

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   Tap a conversation.

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   Type your message and tap the send button.

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   Your message is sent. Use the phone and video buttons at the top to call, once you have both agreed to share numbers.

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1. 1

   Once you are hired, Employment shows your job, your employer, your salary and your rights.

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   If your employer raises a query, for example about lateness, it appears under Queries with a reply-by date. Click Respond.

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   Write your side of the story and click Send response.

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   Your response is sent to your employer. If you think the query is unfair, click Ask Unik Hands to review.

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   Say why it should be reviewed and click Send to Unik Hands. Our team looks at both sides, and your employer is told.

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   Tap Employment to see your job, your employer, your salary and your salary history.

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   Queries from your employer appear under Queries, in the menu, with a reply-by date. Tap Respond.

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   Write your side of the story and tap Send response.

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   Your response is sent to your employer. If you think the query is unfair, tap Ask Unik Hands to review.

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   Say why it should be reviewed and tap Send to Unik Hands. Our team looks at both sides.

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1. 1

   Your salary is paid into your Unik Hands wallet, a 9PSB bank account in your name that opens once your verification is approved. Wallet shows your balance, your account number and every payment in and out. Click Withdraw to bank.

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   Send the money to your saved salary account, or choose Another bank account.

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   For another account, choose the bank and type the account number. We check the account name for you. Then enter the amount and click Review withdrawal.

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   Check the details and the transfer fee, enter your transaction PIN, and click Send.

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   Open Wallet & Finance from the menu. It shows your balance and your 9PSB account number. Tap Withdraw. Receive shows the account details to share for transfers in.

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   Send the money to your saved salary account, or choose Another bank account.

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   For another account, choose the bank and type the account number. We check the account name for you. Enter the amount and tap Withdraw now.

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   Check the amount, the fee and the name, then tap Continue to PIN.

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   Enter your transaction PIN and tap Confirm.

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   The money is on its way, and usually reaches the bank within minutes.

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1. 1

   When our terms or privacy policy change in an important way, we ask you to read the new version the next time you log in. Click I Accept to carry on.

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   In Settings you can update your phone number and choose a light or dark look. Further down you can change your password.

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3. 3

   Choose which notifications you get. Important account and payment emails are always sent.

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   The ? button at the top connects you to WhatsApp support, the help assistant and this user guide.

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   User guide in the menu brings you back to this guide at any time.

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   When our terms or privacy policy change in an important way, we ask you to read the new version the next time you log in. Tap I accept to carry on.

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   In Settings you can update your phone number, choose a light or dark look, change your password and turn on fingerprint or face log in.

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3. 3

   Notifications explains what we let you know about.

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4. 4

   The ? button at the top opens Help & Support. The sparkle button opens the AI assistant.

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   Help & Support has the AI assistant, video guides, this user guide, WhatsApp and email support, and answers to common questions. Tap User guide.

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   The user guide lists every chapter. Tap one to see its steps, with pictures and a short video. You can also open it from User guide in the menu.

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