Help Center
Help with your account, wallet, verification or staffing. Support hours: Mon–Fri 9:00–18:00, Sat 10:00–16:00 WAT; closed Sunday.
Contact support
Guides
Step by step help with screenshots for computer and phone, and a short video for every task.
Common topics
Wallet and payments
Funding your 9PSB wallet, withdrawals to your bank, and salary payments.
- A transfer has not arrived
- A withdrawal failed
- A salary payment question
- A verification fee payment
Verification
BVN and NIN checks, selfies, address documents and guarantors.
- BVN or NIN not matching
- A guarantor did not get the email
- Selfie check questions
- Verification status
Technical issues
Signing in, codes, notifications and app problems.
- Resetting your password
- Verification code not received
- The app is not working
- Email verification
Disputes and mediation
If you have a dispute with an employer or a member of staff, raise it formally in the app first (for example with a query), so there is a written record. Then contact support and ask for mediation. Mediation does not replace your rights under Nigerian law, including the Labour Act.